BOT(Build-Operate-Transfer)
Mergen builds and transfers ownership when ready.
BOOT(Build-Own-Operate-Transfer)
Control during setup, secure long-term value.
BOO(Build-Operate-Own)
Operate your GCC indefinitely with full autonomy.
GCC as a Service
Fully managed GCC without setup or maintenance.
Managed Service Delivery
Outsource functions while maintaining control.
COCO(Company Owned, Company Operated)
Own and manage all GCC operations.
COPO(Company Owned, Partner Operated)
Own the GCC, partner for daily operations.
At Mergen Global, we offer a comprehensive suite of services designed to meet the diverse needs of businesses looking to leverage the power of Global Capability Centers (GCCs). Our offerings are tailored to provide flexibility, efficiency, and strategic value. Our goal is to not only facilitate growth but enable GCCs to thrive and lead, tailored to the specific culture, industry, and dynamics of the organizations.
Mergen’s Digital Transformation Services help businesses innovate and optimize GCC operations with Automation, AI, and Cloud technologies. Our solutions streamline processes, enhance customer experiences, and drive efficiency, ensuring competitiveness in a rapidly evolving marketplace.
Utilize advanced analytics and personalized engagement to continuously improve customer experiences and feedback. Mergen’s Customer Experience Management Services enhance customer satisfaction through advanced analytics and personalized engagement strategies, creating exceptional customer experiences.
Ensure robust and secure IT infrastructure with comprehensive management, from network setup to cybersecurity. Mergen’s IT Infrastructure Management Services provide a reliable and secure IT environment, covering all aspects of IT infrastructure to ensure seamless operations and minimize downtime.
Mergen offers premium, customized, branded, and fully managed office solutions to enhance your workplace experience. Our Workspace Solutions go beyond traditional office spaces by creating environments that foster productivity, collaboration, and innovation. Whether you're designing a new office, optimizing existing space, or seeking a fully managed workspace, Mergen delivers end-to-end services tailored to your company's needs.
Pioneering value-centric workforces with AI and analytics to unlock potential and drive organizational growth. Mergen’s Talent Solutions help businesses make data-driven decisions, streamline hiring processes, and enhance workforce management through AI-powered insights, enabling the attraction, retention, and optimization of top talent.
Mergen’s Business Operations services are designed to ensure the efficient management of your GCC operations while maintaining full compliance with regulatory standards. Our tailored solutions help streamline processes, reduce operational risks, and ensure smooth business functions across finance, talent management, and compliance.
Implement systems to capture, store, and share knowledge, fostering better collaboration and informed decisions. Mergen’s Knowledge Management Solutions help businesses manage and utilize organizational knowledge effectively, enhancing collaboration and decision-making.
Mergen’s Research & Advisory services are designed to empower organizations on their journey of growth and transformation. With deep industry insights, market research, and expert guidance, we help businesses navigate challenges, optimize performance, and stay ahead of the curve. Whether it’s strategic planning, market entry, or organizational change, Mergen provides the tools and expertise needed for informed decision-making and long-term success.
With the world's largest young population, India provides a deep pipeline of future talent. Mergen harnesses this vast talent pool, offering skilled professionals with the expertise and language abilities you need. We ensure you have the right skills to scale your operations effectively, backed by industry-leading experience, ISO certification and GDPR compliance.
Mergen helps you leverage the cost advantages of operating in India, including lower talent costs, operational expenses, and significant cumulative savings from efficiencies and currency exchange benefits. This ensures you get the best value for your investment.
Mergen is dedicated to sustainable practices that drive responsible growth and minimize environmental impact. We integrate eco-friendly solutions into our operations, ensuring that your GCC not only thrives but also contributes positively to the planet.
India’s large talent pool, with a growing focus on AI and machine learning skills, makes it an attractive hub for data and analytics work. Mergen helps you harness this talent to drive data-driven decision-making and innovation. Mergen offers tailored data and analytics solutions that align with your specific needs and goals, ensuring maximum impact and efficiency. Our advanced analytics capabilities help you stay ahead of the competition. Partner with us to drive innovation and achieve your business objectives with confidence.
Companies are increasingly setting up innovation and transformation centers at offshore locations to capitalize on cost and talent advantages. Mergen supports this shift by helping you establish these centers directly, harnessing Cloud Computing, AI, 5G technology, IoT, and Blockchain to innovate and stay competitive. By practicing Agile and DevOps methodologies we enhance flexibility, speed up development cycles, and improve the quality of deliverables.
Tailored GCC solutions for technology, healthcare, telecommunications, retail, financial services, real estate, and, manufacturing sectors driving innovation and efficiency across the verticals.
Powering Innovation Together: Our Technology Partnerships Drive Cutting-Edge Solutions and Endless Possibilities
Unlocking Excellence: Our Certifications Showcase Our Commitment to Quality and Expertise
Mergen has been in business for over a decade, our first GCC as a pilot was established in 2022. Our current GCC focus on Mid-Market & Enterprise businesses that can rely on our different GCC offerings making us a go-to player in the markets we operate.
Latest trends, research, and innovations shaping the future of global sourcing and offshoring.
